Faq

Where do you deliver and how much does it cost?

We currently deliver worldwide and the packing and shipping is free of charge if the item is ordered from our US Store.

UK deliveries are free of charge within the UK.

We do deliver free of charge to Germany as well if the german store is used to order.

What are the payment options?

Payment is only accepted by credit / debit card or PayPal.

What happens after I place my order?

If ordering online you will receive an email confirming your order and a shipment update.
If ordering over the telephone the customer service advisor will confirm your order and how long you should wait to expect your order.

Will all the goods I order arrive at the same time?

Your goods may arrive at different times due to being despatched as they are available.

When will my order arrive?

The delivery details of your goods should be outlined in your order confirmation. We aim to get the duffles to you within 5 working days. Delivery performance at busy times such as Christmas may be slightly slower. However, all goods will be delivered to you no later than 30 days following order.

Do you allow delivery to a different address?

Yes, you can enter a different delivery address to your own address.

What postal service do you use?

We despatch our goods using UK MAIL for UK and DHL for rest of the countries.

Do I have to sign for the parcel?

Parcels are despatched using services which require a signature on delivery. Parcels can be left with a neighbour. If a safe place is available, this can be requested but it is left without a signature at your own risk.

What happens if I am out when the parcel is delivered?

We will email you the tracking number and you can always arrange a re-delivery directly with DHL.

What happens if the parcel is returned to sender?

We will get in contact with you to attempt a second despatch.

Is your site secure?

Yes, our site is completely secure. To ensure the security of your transaction, we use SSL Certificate. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We also accept orders via PayPal or over the telephone.

If I pay by card, when will I be charged?

Payment will be taken before despatch of the product.

How do I return my goods?

You can return your goods to us for an exchange or refund as long as goods are unused and unworn. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods. Returns Label will be provided where applicable. Exchanges are sent out free of charge by us.

What if my goods are damaged or faulty?

For UK/IRL Customers: You should contact us by email at sales@montgomeryoutdoor.com or you can call us on 0116 214 0831.

For German Customesr: You should contact us by email at sales@montgomeryoutdoor.com or you can call us on 08171 386 8115.

For USA Customers: You should contact us by email at sales@montgomeryoutdoor.com or you can call us on Toll Free: 1-866-842-6577.

How do I cancel an order?

If you would like to cancel an order, please call us on 0116 214 0831.

If you require any further information, please email us at info@montgomeryoutdoor.com or call us Toll Free: 1-866-842-6577.
Office hours are weekdays 9am-5pm. An answering machine service will be in operation for engaged lines or out of hours.

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