- How long will it take for my item to arrive?
Delivery times vary depending on the destination of your parcel. We aim to deliver orders between 2-5 working days. But please keep in mind your Original Montgomery Duffle is shipping from the UK where it has been made with exquisite care and attention to detail.
- How long does it take to despatch orders?
Orders are packed and shipped within 1-2 working days. During peak times and in other exceptional circumstances this may take longer. Our business days are Monday through Friday (excluding holidays).
- I am keen to get my order as soon as possible, what do I need to do get my order next day?
Unfortunately, we are not currently able to offer a next day service via our courier as we are shipping our product direct to you from the UK. The standard service should see your new duffle coat arrive with you no later than 5 business days after purchase
- What do I do if something goes wrong and I have not received my parcel?
We have a customer care team who are UK-based, brand-expert and ready to help should anything go wrong. They are contactable via email@example.com
- How do I track my order?
Once your order leaves our warehouse, we will send you an email with your tracking information. Our courier will also confirm to you via email and/or phone that they have your order. You will then be able to track the order as it makes its way to you, and perhaps even re-direct if you are unable to sign for it.
- What are your shipping rates?
Standard International shipping is $35 for all orders.
EXPRESS SHIPPING – We don’t currently offer this service to the USA from our UK warehouse.
- Can I ship internationally?
Yes, this US site serves North America (excluding Canada), we have some UK sites which service the UK only. And then we do have a German-based site serving Germany and the rest of Europe.
- What is your returns policy?
For Duffles purchased from the US website please use the returns address detailed here:- (https://www.originalmontgomery.com/pages/returns-refunds).